Frequently Asked Questions
Click for the answer:
What is your typical process for working with a new customer?
For long-distance moves, we typically give an in-home estimate. However, if you provide enough details we may be able to provide a estimate via email or phone.
What education or training do you have that helps you operate a Nationwide Moving Company?
As the owner and operator, I attained a bachelor’s degree in Business Management from George Mason University.
Do you have a standard pricing system for your moving services?
For local moves, we charge by the hour, with rates varying by season due to the industry’s fluctuations. For nationwide moves, we offer a fixed-rate pricing model, ensuring transparency and predictability in your moving costs.
How did you get started as a mover?
While living in Arlington, VA, I started by doing junk removal and moving single items as a college student. Eventually, I focused solely on the moving industry.
What types of customers have you worked with?
We have dealt with many types of customers. There are no difficult customers, just difficult situations. We have handled everything from the simplest local apartment moves to the most complex cross-state relocations involving multiple loads.
Describe a recent job Matthews Nationwide completed.
Recently, we completed a move from Annandale, VA, to Austin, TX, which involved packing the entire house and wrapping all the furniture. The process included four days of storage, followed by unloading, unwrapping, and unpacking in Austin. Nearly every item was an antique, and the move went flawlessly—none were damaged, and the customer was extremely satisfied.
What advice would you give a customer looking to hire a moving company in your area?
Avoid Van Lines! Unlike companies like ours, van lines use large tractor trailers that often combine 10 to 15 moves into one truck. This increases the risk of your items getting lost, stolen, or damaged. Additionally, they frequently hire unskilled labor, which can lead to further issues. In some cases, it can take 2 to 3 months to receive your belongings. Choose a more reliable option for your move!
What questions should customers think through before talking to moving professionals about their project?
Consider obtaining two quotes for your move: one that includes packing and one that does not. Often, the cost of packing can exceed the cost of the move itself. This approach will help you make a more informed decision and budget effectively.